Best Practices from the Viator Trust & Safety Team
As high season approaches, we wanted to share a reminder about phishing scams targeting travel businesses. Scammers tend to be more active when operators are busy, but a few simple habits can make their attempts easy to spot.
Best practices to avoid phishing scams
- Inspect the message:
- If a message creates a sense of urgency around payouts, account suspension, or verification, that’s a good cue to slow down.
- Viator will never ask for your password via email.
- Watch for unusual spelling, grammar, formatting, or requests that seem out of character.
- Inspect the website:
- Before clicking a link, hover your mouse over it to preview the destination URL.
- Only enter your login credentials on supplier.viator.com.
- When in doubt, type supplier.viator.com directly into your browser or use a saved bookmark rather than following a link.
- See something, say something: If you receive a suspicious email or encounter a website impersonating Viator, please report it to our support team immediately. Do not reply to the email or enter any information on the fake site.
Need help or want to report suspicious activity?
We’re here to help. To get in touch with us directly, visit supplier.viator.com, click the ‘Help’ icon in the bottom right corner, and search ‘Contact Support’. Alternatively, you can find other ways to contact us here.
Helpful Resources:
