Consumer approaches to planning and booking travel are shifting, particularly in the ever-evolving tours
Booking management software, also known as a reservation system, empowers operators to manage and scale businesses of all sizes more efficiently.
Cancellations are unfortunately a part of every operator's life. Do you know the best strategies for managing your cancellations to help you provide a better customer experience? Rosie Boosey, Account Manager at Viator gives you all the tips and tricks you need to know about cancellations!
To receive more bookings on Viator you need to stand out amongst the crowd. In this article an expert walks you through building the perfect product.
If you have a reservation system make sure you connect it to your Viator Management Center to see huge benefits and reduce your daily headaches. Read this article to learn more about the benefits and see how to connect your reservation system in a few simple steps.
For many tour and activity operators, the Spring and Summer months are peak season for bookings. Your business should see increased traveler interest, which means every detail needs to be buttoned up and your products as optimized as possible to capture bookings. Here are the five most crucial tactics to consider.
After your receive five or more traveler reviews on Viator, your product is likely to get more bookings and sales. Reviews also greatly help set new customers’ expectations. We’ll give you tips to get your coveted first booking(s)—and then turning those customers into positive reviews, which leads to more bookings!
Lower Your Cutoff Time To 4 Hours Or Less & Boost Last-Minute Bookings From Travelers Already In-Destination
You could increase bookings by as much as 16% with one simple change to your cutoff policy. Lower your product's HIA (hours-in-advance) cutoff time to accept bookings to within 12 hours of when it starts. This keeps your experience bookable for those last-minute, in-destination travelers that are browsing things to do on their mobile devices.