Operator Blog
Your first stop for best practices, product updates, industry trends, and anything else you need to grow your business on Viator.
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Introducing the Viator Experience Awards – The Best Things To Do, Chosen By You
The Viator Experience Awards was developed to recognize top experiences based on average review ratings, share of bookings with a review, and number of bookings from adventure-seekers around the world during the 2021 calendar year.
Understanding Different Types of Reviews
This post will discuss three of the most common ways Viator operators can request and receive reviews and explain on which platform those reviews will appear.
How to Ask For and Get Reviews on Viator
There’s no magic tool to get thousands of reviews overnight. But you can still build a collection of recent reviews to increase the appeal of your products and capture the attention of high-intent travelers right now.
Why are Reviews So Important?
Almost everyone has experienced the influence of reviews. Perhaps you read the customer reviews to help with a purchase decision or choose a restaurant for a special occasion. You’ve certainly read a movie review and adjusted your plans based on what you learned. Why do reviews hold so much persuasive power?
Introducing Viator Accelerate
A new program to help you stand out from the crowd — on your terms, under your control, and where it matters
Welcome to Your New and Improved Operator Resource Center
This is your one-stop shop for information on Viator. Bookmark it now! We are very excited to present our redesign of the Operator Resource center. The new design compiles everything you need for success on Viator - blog posts, webinars, Management Center login,...
How to set up my products for success post-COVID
2020 was one of the most difficult times in recent history as COVID-19 impacted our world, the economy, and in particular the travel industry. In 2021 as vaccines are being distributed, people are gradually regaining confidence in traveling once again, and you as an...
How to Position Your Business for Success in the Coming Months
We know travelers are eager to start booking experiences again and now is the perfect time for you to ensure your business is well positioned for whatever the new normal may be.
Managing Cancellations: Best Practices for Your Business and Your Customers
Cancellations are unfortunately a part of every operator’s life. Do you know the best strategies for managing your cancellations to help you provide a better customer experience? Rosie Boosey, Account Manager at Viator gives you all the tips and tricks you need to know about cancellations!
How to Capture Traveler Attention and Increase Your Chances for Bookings
To receive more bookings on Viator you need to stand out amongst the crowd. In this article an expert walks you through building the perfect product.