Success Stories & Case Studies

Herman Torres has found success with his business, Happy Fish Catamarans, by keeping a close eye on traveler trends and the competition. By studying the market he has built a business that wows customers and leaves them with a smile on their face.

Each year, the FC Porto Museum successfully draws in travelers from all over the world. The museum pays close attention to the overall experience of their visitors. They're not afraid to capitalize on technology trends to increase bookings from travelers local and abroad—from building a new mobile app, offering audio guides, adding additional language tours, and enter new markets by selling tickets through Viator.

A dedication to customer service and a keen eye for emerging trends has allowed Amigo Tours to grow their business exponentially. We spoke with the CEO about the biggest challenge they face, their advice for other operators, and the benefits they've seen from Viator.

City tours offer travelers a unique way to experience a city's culture, history, and style. Providing a winning city tour requires discovering a story, paying attention to details, and showcasing your passion. Hear from city tour operators how they set themselves up for success.

An ex-tour guide went from sleeping on a friend's couch to building one of the Big Apple's premier nightlife experience companies—and has since expanded into other major US cities. He shared some keys to success with us as well as takeaways for how to improve your business.

When you’re in the business of selling travel experiences, everything hinges on your ability to create amazing and memorable vacation memories for your guests. Looking for ways to up your game? Viator talked to some of the world’s top-selling tour operators to uncover the secrets of their success.