Getting Started Guide Archives - Viator Operator Resource Center

How to Become a Tour Guide Today: What Kind of Experience Can You Offer?

By Dave Armenti|2023-01-09T19:45:26+00:00March 20, 2019|

In today’s travel landscape, a tour guide can be much more than someone simply walking visitors through a historic neighborhood or explaining artifacts in a museum. One subset of guides has emerged in recent years, which we call Experience Hosts. If you’re interested in offering travelers a local experience (indeed, even a traditional walking tour still fits the bill)—but aren’t sure where to start—you’re at the right place.

What Kind Of Traveler Do You Want To Attract? Cater Your Experience Story To Your Desired Audience

By Dave Armenti|2023-01-09T19:45:40+00:00March 20, 2019|

Understanding who your tour caters to will allow you to tell the best story to that audience. Are you attracting backpackers? Families? Millennials? Want to take locals far off the beaten path to lesser-known sites, or would you rather show incoming travelers the main attractions? Pick your audience (or multiple), then develop your story and make sure you (and your tour guides) know your stuff.

Creating a Compliant Experience: Licensing, Regulations, and Liability Insurance Needed to Sell Tours and Activities Online

By Dave Armenti|2024-01-12T22:21:58+00:00March 20, 2019|

It’s crucial you are compliant to the local laws and regulations of the markets in which you operate. We’ll explain what’s necessary in terms of licensing, obtaining liability insurance, and adhering to certain codes of conduct to ensure not only that you’re covered in the event something goes wrong, but also that your travelers are confident they’re in good (and safe) hands.

Setting Up Your Business Account On Viator: Bank, Tax, and Payment Info

By Dave Armenti|2022-11-16T15:52:58+00:00March 20, 2019|

Adding your bank and tax information, setting up accounting systems, and ensuring your new travel tour business is ready to accept bookings and payments from real travelers. In this section, we’ll also explain the benefits of using a reservation/booking management software to streamline your operations.

How To Sell Tours Online With Viator: Creating Activity Products & Attraction Tickets For Travelers To Book

By Dave Armenti|2022-11-16T15:52:23+00:00March 20, 2019|

Get your tours and activities online with Viator, the world's leading marketplace for operators. Create a bookable product, which is your actual activity that travelers see when browsing things to do in your area. We’ll give you tips on how to write intriguing product titles and descriptions, use gorgeous photos, and setting your availability so that travelers have all the information they need to send you a booking.

Getting Your First Bookings on Viator And Turning Those Into Positive Reviews

By Dave Armenti|2022-11-16T15:57:34+00:00March 20, 2019|

After your receive five or more traveler reviews on Viator, your product is likely to get more bookings and sales. Reviews also greatly help set new customers’ expectations. We’ll give you tips to get your coveted first booking(s)—and then turning those customers into positive reviews, which leads to more bookings!