If you use a reservation system and you sell your tours and activities on Viator, make sure you connect the two with an API integration. Connecting the two unlocks plenty of benefits that save you time and allow you to focus on what you do best—bringing world-class experiences to the world.
Let’s run through how you can connect your reservation system with Viator, how easy it is to do so, and the benefits you will see once the connection is established.
The Benefits of Using an API Connection with Viator
So, why should you connect your reservation system with Viator through the API? Because when you do so you take away a lot of the headaches you have when managing your business. As a business owner, any process that you can automate will only increase your efficiency and enable you to focus on other areas. If you have a small staff, or are just getting your operations back up and running, any time you can save on administrative tasks will make a huge difference.
There are benefits to having a reservation system, and benefits to selling products through an OTA. When you connect the two you unlock the power of sharing information between the two that will help you manage your business more efficiently.
Easily Manage Availability Across Channels
Constantly keeping your availability up-to-date is a lot of work. Add in the need to update it in multiple channels and it could be a full-time job on its own. Now more than ever, managing capacity and availability are crucial to running your business.
Establishing an API connection between your reservation system and Viator reduces the time you will spend updating your availability. When you’re connected and update your availability in your reservation system, it will be automatically updated on Viator. As locations around the world begin to reopen ensure your availability is up-to-date to be prepared for travelers again.
Additionally, you can easily set your cut-off time in your reservation system and it will update in your Management Center. This gives you more flexibility in updating for last-minute bookers and increases your chances of getting bookings. In addition to automating the availability for last minute spots, the reservation will automatically populate in your reservation system, rather than receiving a confirmation email. This makes it easier for you to organize your list of travelers.
Managing your availability with an API connection means travelers will always have accurate availability information, increase your chances of receiving a last-minute booking, and prevent overbooking on a date that’s already sold out.
Connect your Tickets Automatically
Many reservation systems support tickets in the API. Rather than receiving a standard Viator voucher which needs to be exchanged, travelers will receive your barcode or ticket when they book on Viator allowing for contactless entry. Providing travelers with contactless options gives them peace of mind as they begin to visit attractions again.
Takeaway the hassle of managing multiple entry points, vouchers, and tickets by connecting your system through an API and give your customers an easy way to purchase and enter your attraction.
The Easy Steps to Get Started
Now that you know the benefits of connecting your reservation system with Viator, let’s run through how easy it is to get started. For most reservation systems, you have to do very little to get up and running and start seeing the benefits.
Here are the steps to follow if you are not connected at all:
- Log in to your Management Center
- Click on Account name> Account> Connectivity> Connect Now
- Select the name of your reservation system and this will trigger a request which will be completed within 2-3 business days
If your account is already connected, but you haven’t connected Products yet or want to connect more Products, follow these steps:
- Log in to your Management Center
- Click products> Manage> Product connection> Connect
- You can then match your Viator product with the product name/code in your reservation system
If you’re looking for ways to easily optimize your business, consider connecting your reservation system with Viator.
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