Cancellations are unfortunately a part of every operator’s life. Do you know the best strategies for managing your cancellations to help you provide a better customer experience? Rosie Boosey, Account Manager at Viator gives you all the tips and tricks you need to know about cancellations!
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by Angelica Pella | Nov 16, 2020
To receive more bookings on Viator you need to stand out amongst the crowd. In this article an expert walks you through building the perfect product.
by Matt Ellis | Oct 9, 2020
A reservation system empowers you to manage and scale your business efficiently. Not sure about what a reservation system can do to help you? Read this article for real examples of things a systems can do to lighten your workload.
by Matt Ellis | Jul 7, 2020
If you have a reservation system make sure you connect it to your Viator Management Center to see huge benefits and reduce your daily headaches. Read this article to learn more about the benefits and see how to connect your reservation system in a few simple steps.
by Matt Ellis | Aug 12, 2019
Waiting for your first booking on Viator? Follow these quick tips to make sure your product is fully optimized for browsing travelers.
by Dave Armenti | May 7, 2019
For many tour and activity operators, the Spring and Summer months are peak season for bookings. Your business should see increased traveler interest, which means every detail needs to be buttoned up and your products as optimized as possible to capture bookings. Here are the five most crucial tactics to consider.
by Dave Armenti | Mar 20, 2019
After your receive five or more traveler reviews on Viator, your product is likely to get more bookings and sales. Reviews also greatly help set new customers’ expectations. We’ll give you tips to get your coveted first booking(s)—and then turning those customers into positive reviews, which leads to more bookings!
Lower Your Cutoff Time To 4 Hours Or Less & Boost Last-Minute Bookings From Travelers Already In-Destination
by Dave Armenti | Mar 15, 2019
You could increase bookings by as much as 16% with one simple change to your cutoff policy. Lower your product’s HIA (hours-in-advance) cutoff time to accept bookings to within 12 hours of when it starts. This keeps your experience bookable for those last-minute, in-destination travelers that are browsing things to do on their mobile devices.